Welcome to PrimalHealthCoach.com. PrimalHealthCoach.com is owned and operated by Primal Health Coach LLC. Primal Health Coach LLC and our affiliates deliver services to you based upon adherence to the following conditions. If you visit or shop at PrimalHealthCoach.com, you accept these conditions. Please read them carefully. Additionally, if you use any current or future Primal Health Coach Institute service, or visit or purchase from any business affiliated with Primal Health Coach Institute, whether or not included in the PrimalHealthCoach.com website, you are also subject to the guidelines and conditions applicable to such service or business.
Click here to read our Privacy Policy.
ELECTRONIC COMMUNICATIONS
When you visit the Primal Health Coach Institute website or send emails to us, you are communicating with us electronically. You are agreeing to receive communications from us electronically. We will communicate with you by email or by posting notices on this site. You agree that all communications that we provide to you electronically satisfy the legal requirement that communications be in written form.
COPYRIGHT
All content included on the Primal Health Coach Institute site, such as copy, images, logos, icons, graphics, premium content and downloads is the property of Primal Health Coach LLC or its affiliates and is protected by the applicable copyright laws. The compilation of all material on this site is the exclusive property of Primal Health Coach Institute.
TRADEMARKS
PRIMAL, PRIMAL NUTRITION, PRIMAL BLUEPRINT, Primal Health Coach Institute and other Primal Health Coach Institute taglines, graphics, logos, page headers, icons, scripts and service names are trademarks, registered trademarks or trade dress of Primal Health Coach Institute LLC. or its affiliates. Primal Health Coach Institute’s trademarks and trade dress may not be used in connection with any product or service that is not Primal Health Coach Institute’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Primal Health Coach Institute LLC.
LICENSE AND SITE ACCESS
Primal Health Coach Institute gives you a limited license to visit and make personal use of this site but not to modify it without express written permission. This license does not include any resale or commercial use; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited or otherwise exploited for any commercial purpose without express written consent of Primal Health Coach Institute. You may not frame or utilize framing techniques to enclose any trademark, logo or other proprietary information (including images, text, page layout or form) of Primal Health Coach Institute and our affiliates without express written consent. You may not use any meta tags or any other “hidden text” utilizing Primal Health Coach Institute’s name or trademarks without the express written consent of Primal Health Coach Institute. Any unauthorized use terminates the permission or license granted by Primal Health Coach Institute. You are granted a limited, revocable and nonexclusive right to create a hyperlink to the home page of Primal Health Coach Institute so long as the link does not portray Primal Health Coach Institute, its affiliates, or their products or services in a false, misleading, derogatory or otherwise offensive matter. You may not use any Primal Blueprint logo or other proprietary graphic or trademark as part of the link without express written permission.
LIFETIME ACCESS
“Lifetime access” to the Health Coaching Success Virtual Masterclass digital project refers to the lifetime of the product, not the lifetime of the customer. Customers that purchase lifetime access to the Health Coaching Success Virtual Masterclass will be granted at least 6 months access to the digital course, and will be given 30-days notice before access is revoked if and when the product reaches the end of its lifecycle.
REVIEWS, COMMENTS, COMMUNICATIONS AND OTHER CONTENT
Visitors are allowed to submit suggestions, ideas, comments, questions or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of “spam.” You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Primal Health Coach Institute reserves the right (but not the obligation) to remove or edit such content.
If you do submit material, and unless we indicate otherwise, you grant Primal Health Coach Institute and its affiliates a nonexclusive, royalty-free, perpetual and irrevocable to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display such content throughout the world in any media. You grant Primal Health Coach Institute and its affiliates the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you submit; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Primal Health Coach Institute or its affiliates for all claims resulting from content you supply. Primal Health Coach Institute has the right but not the obligation to monitor and edit or remove any activity or content. Primal Health Coach Institute takes no responsibility and assumes no liability for any content submitted by you or any third party.
COPYRIGHT COMPLAINTS
Primal Health Coach Institute and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us.
APPLICABLE LAW
By visiting Primal Health Coach Institute, you agree that the laws of the state of Florida, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Primal Health Coach Institute or its affiliates.
DISPUTES
Any dispute relating in any way to your visit to PrimalHealthCoach.com or to products you purchase through Primal Health Coach Institute shall be submitted to confidential arbitration in Miami Beach, FL, except that, to the extent you have in any manner violated or threatened to violate Primal Health Coach Institute’s intellectual property rights, Primal Health Coach Institute may seek injunctive or other appropriate relief in any state or federal court in the state of Florida, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.
PAYMENTS, REFUND AND RETURN POLICY
All pricing, fees, and charges are in United States Dollars (USD).
If you purchase a Primal Health Coach Institute course or service and are not 100% satisfied, simply call us at 844-307-7662 to request a full refund. Refunds are not granted after refund periods end. Refund periods vary for each course and service and are as follow:
Primal Health Coach Certification Course: Within 30 days of enrolling, if not more than three chapters of the course have been completed.
Primal Fitness Coach Certification Course: Within 30 days of enrolling, if not more than three chapters of the course have been completed.
Primal Health and Nutrition Expert Certification Course (when purchased a la carte): Within 30 days of enrolling, if not more than three chapters of the course have been completed.
Primal Fitness Expert Certification Course (when purchased a la carte): Within 30 days of enrolling, if not more than three chapters of the course have been completed.
Coaching Expert Certification Course (when purchased a la carte): Within 30 days of enrolling, if not more than three chapters of the course have been completed.
Business Expert Certification Course (when purchased a la carte): Within 30 days of enrolling, if not more than three chapters of the course have been completed.
Advanced Coaching Expert Certification Course: View the “FAQ” section on this page for full refund policy terms.
Strength Training for Women Specialist Course: Within 7 days of enrolling, if not more than three chapters of the course have been completed.
Health Coaching in Medical Practices Specialist Course: Within 7 days of enrolling, if not more than three chapters of the course have been completed.
Human Intestinal Microbiome in Health and Disease Specialist Course: Within 7 days of enrolling, if not more than three chapters of the course have been completed.
Functional Therapeutic Diets Specialist Certification Course: Within 7 days of enrolling, if not more than three chapters of the course have been completed.
Applied Ketogenic Diets Specialist Certification Course: Within 7 days of enrolling, if not more than three chapters of the course have been completed.
PrimalPro™: 7-day refund period
Launch Your Coaching Business: Within 7 days of enrolling, if not more than three chapters of the course have been completed.
Launch Your Coaching Business Subscription (Extension): Non-refundable. Cancel at any time.
Master Coach Certification Course: View the “FAQ” section on this page for full refund policy terms.
All-Access Pass: Within 7 days of enrolling, if not more than three chapters of any course have been completed.
How to Land a Health Coaching Job Foundation Course: Within 7 days of enrolling, if not more than three chapters of any course have been completed.
PrimalSites™: Non-refundable. Cancel annual subscription at any time.
Bundle Course Refund Policy
Refunds for individual courses purchased as part of a bundle will be processed at a rate proportional to the discount applied to the full bundle. This means that the refund amount for each course will be calculated based on the discounted rate of the entire bundle relative to the retail price of all the courses purchased in the bundle.
Here’s how the calculation works:
– Determine the total retail price of all courses in the bundle without any discounts.
– Calculate the total price you paid for the bundle after the applied discount.
– The refund amount for each individual course will be the proportion of the discounted bundle price that corresponds to that course’s retail price.
Please keep in mind that this policy applies only to courses purchased as part of a bundle. Refund requests for individual courses outside of bundles will follow our standard refund policy.
Refunds will be issued to the same credit card that was charged.
Enrollments, course progress, and tuition fees paid are not transferable from one individual to another.
By purchasing any Primal Health Coach Institute course or service you agree to this refund policy.
“First Client Within 30 Days” Refund Policy
From January 4, 2024, we guarantee that students who complete the Primal Health Coach Certification course, the Launch Your Coaching Business course, and all items on our “First Client Success Checklist” will secure their first paying client or employment as a health coach within 30 days of graduating both courses, or we will issue a full refund. To qualify for a refund, the student must meet all of the following criteria:
- Complete the Primal Health Coach Certification program.
- Complete the Launch Your Coaching Business program.
- Complete all items on the “First Client Success Checklist” to satisfactory levels, as judged by Primal Health Coach Institute instructors and staff.
- Request the refund within 60 days of completing both the Primal Health Coach and Launch Your Coaching Business programs, and no later than 14 months after enrolling in either the Primal Health Coach or Launch Your Coaching Business program.
- Didn’t secure a paying client or employment as a health coach within 30 days of graduating both courses.
Primal Health Coach Certification Course Completion Policy
Effective immediately (06/12/24), all students who enroll in the Primal Health Coach Certification course are required to complete the course within one year from the date of enrollment. This policy is designed to encourage timely completion, ensuring that more students graduate, become practicing health coaches, and provide essential coaching services to their clients.
Key Points of the Policy:
- Course Completion Timeline:
Students must complete the Primal Health Coach Certification course within 12 months (1 year) from their initial enrollment date. - Loss of Access:
If a student does not complete the course within the 12-month period, their access to the course materials and resources will be revoked. - No Tuition Refunds:
Students who lose access to the course are not entitled to a tuition refund. - Extensions:
Students who require additional time to complete the course may purchase extensions. Each extension is valid for 3 months and costs $199. Students may purchase multiple extensions if needed. - How to Purchase Extensions:
To purchase an extension, students must contact the school’s administration or visit the designated extension purchase page on the school’s website. Payment for the extension must be completed in full before the extension is granted. - No Extension Refunds:
Extensions are non-refundable and cannot be transferred to other students or courses.
This policy applies to the Master Coach Certification Program. The Master Coach Certification Program is comprised of the Primal Health Coach Certification program and the Advanced Coaching Expert Certification course. Master Coach students are also required to complete the Primal Health Coach Certification program within 1 year of enrolling in the Master Coach Certification program. Additionally, Master Coach students must begin their Advanced Coaching Expert Certification course studies within 1 year of enrolling in the Master Coaching Certification program. Extensions for the Advanced Coaching Expert Certification course are also available for purchase by contacting 844-307-7662.
These policies aim to support students in achieving their certification in a timely manner, ultimately enhancing their ability to serve clients as qualified health coaches. If you have any questions or need further assistance, please contact our support team or call us at 844-307-7662.
PAYMENT PLAN POLICY AND PROCEDURES
Primal Health Coach Institute offers flexible payment plan options to students. If you opt to pay tuition or fees by payment plan, a payment plan agreement must be signed within 30 days of enrollment, and payments must be made on time as determined and agreed upon at the time of enrolling. Failure to sign the payment plan agreement does not eliminate your responsibility to make payments. Failure to sign the agreement within 30 days may result in the termination of your enrollment.
If payments are not made on time, Primal will take the following steps to give you every reasonable chance to bring your account into good standing, so that you can remain a part of the program and continue your studies.
Updating Your Credit Card or Payment Details
Upon a payment not being made in a timely manner (including if a card has expired or is otherwise declined), we will email you about the non-payment and provide you with an opportunity to update your existing credit card or add a new credit card for payment processing. The email will contain a link to an online form that you can use to update your payment details. Or you can call us at 844-307-7662 (or 310-579-6596) M-F, 9 am to 5 pm PST, to update your payment details by phone.
How We Contact You Upon Payment Failure
If you do not update your payment details after receiving the first email, the same steps will occur for two subsequent payment failures. After the third decline and the third email has been sent, if you have not updated your payment details the case will be escalated to our customer service team and they will attempt to contact you by email and/or phone. If after three contact attempts by our customer service team, if payment remains outstanding, we will send one final notice of cancellation via mail to your physical address. Upon 30 days from the third decline, if payment remains outstanding, your access to the course will be terminated, your profile will be removed from the Coach Directory (if one exists), you will be removed from our private Facebook Group(s), and you are to cease the use of the Primal Health Coach Institute name and mark. We reserve the right to make additional communications but are not obliged to do so.
If, after termination, you would like to bring your account into good standing and recommence your studies, re-enrollment will be at our sole discretion.
Keep Your Contact Information Updated
Coaches are advised to keep contact information—both email and physical address—up-to-date at all times. All email correspondence from us to you will be sent to the email address you provided to us when subscribing for more information or at the time of purchase. To update this email address, call us at 844-307-7662 (or 310-579-6596) M-F, 9 am to 5 pm PST.
Note: Updating your course profile email address within the online course learning center will not change the email address we use to contact you by email.
BEHAVIOR STANDARDS POLICY AND PROCEDURES
It’s important to Primal Health Coach Institute to maintain the highest standards of excellence in order to protect the quality, value and perception of the Primal Health Coach Institute name, brand and mark. As a Primal Health Coach Institute student or coach, we expect you to do the same, representing the company in a professional manner.
Per our Waiver and Release Agreement and Certification License Agreement, you must abide by our Code of Ethics and Covenants. As a Primal Health Coach Institute student or graduate, you are not to engage in any activity that diminishes the value of the Primal Health Coach Institute mark, must not make false or derogatory statements about Primal Health Coach Institute, your colleagues or clients, and must use professional language when communicating with Primal Health Coach Institute, your colleagues and clients. This includes but is not limited to using foul or demeaning language in email correspondence, on Facebook or elsewhere online, or in any other public forum. The use of profanity or implied profanity (i.e. “F you”; “a**hole”) with Primal, colleagues and clients is prohibited.
Please see the full Waiver and Release Agreement and Certification License Agreement for a complete list of standards and requirements.
If you breach our Code of Ethics or otherwise do not uphold your part of either agreement we will follow the procedures outlined below.
In most cases, if you are not in good standing—as judged by Primal Health Coach Institute—or if you have breached some term of our agreements, we will send you a written notice via email and via postal service, advising you of the details.
We will work with you to resolve the issue. If we are unable to resolve the issue, Primal Health Coach Institute will terminate your access to the course, remove your coaching profile from the Coach Directory (if one exists), revoke your access to our private Facebook Group(s), and request that you cease the use of the Primal Health Coach Institute name and mark.
If we are able to resolve the issue and then subsequently a second breach our agreement(s) occurs, Primal Health Coach Institute will terminate and revoke all access as described above.
Non-response to our written notices will not be deemed as any sort of admission of alleged violations. Non-response may result in a further step of communication effort, but failure to participate in the resolution process would result in termination.
In extreme cases, Primal Health Coach Institute reserves the right to not issue notices prior to terminating agreements and revoking access and status.
SITE POLICIES, MODIFICATION AND SEVERABILITY
Please review our other policies, such as our privacy policy, posted on this site. We reserve the right to make changes to our site, policies and these Terms of Use at any time. If any of these conditions shall be deemed invalid, void or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
OUR ADDRESS
Primal Health Coach Institute
100 S Pointe Dr.
Suite 1106
Miami Beach, FL 33139
